JB
Jono B
1 reviews | Active since Aug 2009
01 Aug 2017, 10:39
Unauthorised Debit orders
<p>I have a debit order or R50 that goes off of my Absa account with the reference of "voxtelecom".</p> <p>I have never been a customer of Vox Telecom, never signed any contracts.</p> <p>What services are they delivering to me?? This has been going on for years.</p> <p>I have tried numerous times to cancel this debit order without success.</p> <p>I have no other options but to close my Absa account as this seems the only way to stop these *******.</p> <p> </p>
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
01 Aug 2017, 10:56Good day Jono.
Thank you very much for bringing this to our attention. Can you please provide us with the full reference number on your bank statement in order for us to investigate your complaint? Alternatively you can provide us with your contact details and someone will contact you.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply01 Aug 2017, 10:56
Official
Good day Jono.
Thank you very much for bringing this to our attention. Can you please provide us with the full reference number on your bank statement in order for us to investigate your complaint? Alternatively you can provide us with your contact details and someone will contact you.
Regards,
Vox Telecom
Best regards,
JB
Jono B's updateReviewer Update
01 Aug 2017, 11:01I provided the full reference number and my contact details when submitting this review.
Do you really think I am going to post that information on a public site here?
JB
Jono B's update01 Aug 2017, 11:01
Reviewer Update
I provided the full reference number and my contact details when submitting this review.
Do you really think I am going to post that information on a public site here?
JB
Jono B's updateReviewer Update
01 Aug 2017, 11:04Reference Number: VOXTELECOMR***
Cell No: ***
Email : ***
JB
Jono B's update01 Aug 2017, 11:04
Reviewer Update
Reference Number: VOXTELECOMR***
Cell No: ***
Email : ***
Vox Telecom's replyOfficial
01 Aug 2017, 11:13Good day Jono.
Thank you for your feedback. Kindly note that your contact details have been requested in a private message and we have also received same in your private response, thank you.
Unfortunately the contacts tab on the HelloPeter site has been temporarily disabled and we have informed HelloPeter of same.
Someone will be in contact with you soon to assist you with your complaint.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply01 Aug 2017, 11:13
Official
Good day Jono.
Thank you for your feedback. Kindly note that your contact details have been requested in a private message and we have also received same in your private response, thank you.
Unfortunately the contacts tab on the HelloPeter site has been temporarily disabled and we have informed HelloPeter of same.
Someone will be in contact with you soon to assist you with your complaint.
Regards,
Vox Telecom
Best regards,
Vox Telecom's replyOfficial
02 Aug 2017, 12:14Good day Jonathan,
as per feedback received an agent has been in contact with you yesterday to provide you with feedback and your cancellation of services have been successfully processed.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply02 Aug 2017, 12:14
Official
Good day Jonathan,
as per feedback received an agent has been in contact with you yesterday to provide you with feedback and your cancellation of services have been successfully processed.
Regards,
Vox Telecom
Best regards,
JB
Jono B's updateReviewer Update
02 Aug 2017, 12:44Thankyou.
As per the explanation, the account was transferred from absa.
The cancellation process was painless with Vox.
JB
Jono B's update02 Aug 2017, 12:44
Reviewer Update
Thankyou.
As per the explanation, the account was transferred from absa.
The cancellation process was painless with Vox.