1 reviews | Active since May 2017
UNAUTHORISED Debit Orders
<p>There have been 2 unauthorised debit orders which have gone off my account on:</p> <p>- 04/04/2017 of R16 951.91</p> <p>-28/02/2017 of R16 916.91</p> <p> </p> <p>I recently recently received an sms from VOX stating that an EFT payment was rejected to the amount of R17 386.89.</p> <p> </p> <p>I DO NOT have an account with VOX. </p> <p> </p> <p>I have had to incur the expense of having to block these debit orders as well as for these debit orders bouncing from my account!</p> <p> </p> <p>Someone by the name of Lily was the one who effected the debit order but she has been unavailable on the numerous times I have called in with no one else willing to asssit me in any manner whatsoever.</p> <p> </p> <p>Is there anyone who can help me get to the bottom of this ridiculousness and have my banking charges reversed together with giving me a valid explanation for all of this?</p>
Good Evening Amrita,
Thank you for bringing this to our attention.
Please note we have escalated this matter to our accounts department to investigate with a matter of urgency. They will be in contact with you on Monday during office hours.
Your reference for this escalation is VOX***.
Kind Regards,
Voxtelecom
Best regards,
Good Evening Amrita,
Thank you for bringing this to our attention.
Please note we have escalated this matter to our accounts department to investigate with a matter of urgency. They will be in contact with you on Monday during office hours.
Your reference for this escalation is VOX***.
Kind Regards,
Voxtelecom
Best regards,
Good day,
I refer to complaint above, which after numerous attempts of trying to get to the root of the problem, I have still not been contacted by VOX for a reasonable explanation as well as compensation for unnecessary banking charged incurred.
Please urgently advise.
Good day,
I refer to complaint above, which after numerous attempts of trying to get to the root of the problem, I have still not been contacted by VOX for a reasonable explanation as well as compensation for unnecessary banking charged incurred.
Please urgently advise.
Good Afternoon Amrita,
We sincerely apologise for the delay in feedback. We can confirm that this is being attended to by the Accounts Department. We have re-escalated your complaint as a matter of urgency. Someone will be in contact with you first thing tomorrow to provide you with feedback.
Our team is working hard to get resolved as quick as possible for you.
Regards,
Vox Telecom
Best regards,
Good Afternoon Amrita,
We sincerely apologise for the delay in feedback. We can confirm that this is being attended to by the Accounts Department. We have re-escalated your complaint as a matter of urgency. Someone will be in contact with you first thing tomorrow to provide you with feedback.
Our team is working hard to get resolved as quick as possible for you.
Regards,
Vox Telecom
Best regards,
Good day Amrita.
Kindly note that all the necessary credits have been allocated to your account and your account balance is R00.00
An updated Statement has been sent to you confirming that the account has been closed.
Kind Regards,
VoxTelecom
Best regards,
Good day Amrita.
Kindly note that all the necessary credits have been allocated to your account and your account balance is R00.00
An updated Statement has been sent to you confirming that the account has been closed.
Kind Regards,
VoxTelecom
Best regards,
Good day,
That is great new, although I do not understand how there is an account to clode if I never had one with VOX in the first place.
When might I be able to have my banking charges reimbursed for the headache of having the amounts bounce back and having to block my account from this happening again?
Good day,
That is great new, although I do not understand how there is an account to clode if I never had one with VOX in the first place.
When might I be able to have my banking charges reimbursed for the headache of having the amounts bounce back and having to block my account from this happening again?
Good day Amrita,
Thank you for your reply.
Will you please email us a copy of your bank statement stipulating the bank charges in order for us to investigate possible credits.
Thank you.
Regards,
Vox Telecom.
Best regards,
Good day Amrita,
Thank you for your reply.
Will you please email us a copy of your bank statement stipulating the bank charges in order for us to investigate possible credits.
Thank you.
Regards,
Vox Telecom.
Best regards,
Good day Amrita.
Kindly note that our Accounts Department has been unable to contact you. However, a separate email has been sent to you requesting the necessary documentation in order for us to assist you with your request to reimburse the Bank fees you have incurred. Once we have received the necessary documentation, the request will be processed by the Accounts Department who will be in further communication with you.
Kind Regards,
Vox Telecom
Best regards,
Good day Amrita.
Kindly note that our Accounts Department has been unable to contact you. However, a separate email has been sent to you requesting the necessary documentation in order for us to assist you with your request to reimburse the Bank fees you have incurred. Once we have received the necessary documentation, the request will be processed by the Accounts Department who will be in further communication with you.
Kind Regards,
Vox Telecom
Best regards,