ID
Ilse D
1 reviews | Active since Dec 2017
24 Feb 2023, 17:52
Unacceptable service from VOX
I have started my Contract on the 09th February 2023 and since the start have had no Fibre.Tickets logged with no assistance.When it comes to sending the invoice for payment that is done on time.How do you pay for something that does not work?
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Feb 2023, 18:20Good day, Ilse D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Feb 2023, 18:20
Official
Good day, Ilse D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Feb 2023, 13:18Good day , Ilse D
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Onsite team attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Onsite team attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Feb 2023, 13:18
Official
Good day , Ilse D
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Onsite team attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Onsite team attended.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
ID
Ilse D's updateReviewer Update
04 May 2023, 03:17I still have the sam issue after the 2nd technician came and on his advise upgraded the package but still it does not work the upgrade request VOX***4-T1 and ticket logged VOX***0.Please assist
ID
Ilse D's update04 May 2023, 03:17
Reviewer Update
I still have the sam issue after the 2nd technician came and on his advise upgraded the package but still it does not work the upgrade request VOX***4-T1 and ticket logged VOX***0.Please assist
ID
Ilse D's updateReviewer Update
04 May 2023, 03:19I still have the sam issue after the 2nd technician came and on his advise upgraded the package but still it does not work the upgrade request VOX***4-T1 and ticket logged VOX***0.Please assist
ID
Ilse D's update04 May 2023, 03:19
Reviewer Update
I still have the sam issue after the 2nd technician came and on his advise upgraded the package but still it does not work the upgrade request VOX***4-T1 and ticket logged VOX***0.Please assist