“Unacceptable Service and Unfair Cancellation Fees from VOX

If there were an option to give zero stars, that would be my rating. After signing a contract with VOX, communication ceased entirely. Despite repeated attempts to correct the contract date, no feedback or assistance was provided.

This lack of support forced my company to cancel before any infrastructure was installed. According to VOX’s own terms and conditions, cancellations made prior to installation should not incur penalties. Yet, I was still charged a cancellation fee.

Since January, I have tried multiple times to resolve this matter. The help desk initially assured me it would be addressed, but to date, VOX has provided no communication or resolution.

This experience reflects extremely poor service and disregard for contractual obligations. I strongly caution others to consider this before engaging with VOX.