Unacceptable After Sales Service from VOX

Today is the 13th August......I did some research before I decided on a service provider for fibre...I decided on VOX...the initial experience, which I subsequently realised was a sub-contractor for VOX called Frogfoot, was great...I was impressed to say the least, to the point that I made a recommendation to a friend. Then on 30 July, our connection went dead...called the Customer service number..held for an age, got cut off a few times, finally got to speak to an agent, who said that it's a technical issue, will get Technical to call....blah, blah, blah.....finally after much shouting and frustration a very friendly guy arrives at our premises to advise that the contractors who are developing the ground next door to us have severed the cable....OK so that took until 11th Aug to happen....we contacted the developer, who said he had contacted VOX the minute they realised what had happened and had not heard a word back, it also turn out that the cable should never have been there because it is on private ground....teh guys from Frogfoot said that someone would contact us....you guessed it....NOTHING.....So here's the kicker, in among all of this, I get a notification of suspension, I call and advise that the account is on a debit order and cannot be in arrears (I had the service installed 2 months ago and know the debit order details are correct, because they have gone off twice)...turns out they forgot to do some or other transfer of information. As with so many of these Company's, they promise the world until you have a problem, then they are gone....I am really dissapointed. The next fight...if I can get hold of someone to discuss it with...is whether they expect me to pay for a service I haven't received...that remains to be seen.....watch this space. Never mind the fact that I have had to buy extra data so that my daughter can do Varsity work and I can run my business...Grrrrrr