Unable to solve fibre router problems

Item: Vox Telecom
Rating: 1
Author: Iain M

our fibre signal drops continuously and when we contact Vox they just try reset the router settings. They refuse to send a technician to check the line or the router. We continuously have problems with devices not connecting to the internet.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

09 Sept 2017, 18:03

Good afternoon Iain, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom's reply09 Sept 2017, 18:03

Official

Good afternoon Iain, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom's replyOfficial

11 Sept 2017, 21:04

Good evening Iain,

As per feedback we have received, our Technical Department has been in contact with you tonight in order to confirm that you WiFi now works perfectly.

Regards,

Vox

Vox Telecom's reply11 Sept 2017, 21:04

Official

Good evening Iain,

As per feedback we have received, our Technical Department has been in contact with you tonight in order to confirm that you WiFi now works perfectly.

Regards,

Vox