Unable to sign up

I recently attempted to pre-order Fibre which is busy rolling out in our area. I had to submit information to which the process seemed pretty seamless. I was then asked to submit Proof of Payment for an account which is no longer in good stead (at no fault of my own) and which i recently took out a payment arrangement. I advised the consultant emailing me that this was due to me being out of the country and the person responsible for paying the account never did so and because they could not reach me via telephone, there was no communication with me until i returned. I have not denied that this has frustrated me and I am busy trying to get that account up to date in the least possible amount of time. This though is where I wonder about a few things:

1. This is not a contract and would have been based on a Month to Month subscription. 2. Like any ISP in SA, they provide you with the service and expect you to then make your payment (of which I have not had any problems with my current provider). So if they are scared of not receiving their monies, why not do Direct Debit and if monies is not received, you simply disconnect the service.

The options with Fibre is all through VOX and their list of service providers so you cant jump ship thinking you can get away with not paying.

It is increasingly frustrating that one simple mistake can cause you so much headaches. I have also indicated that I am unable to communicate on my phone as I work in a High Security area where no Phones is allowed. I am allowed to communicate via email but they would only email me after attempting to call me a dozen times.