AM
Ashailyn M
1 reviews | Active since Jan 2018
16 Jan 2023, 11:30
Unable to get help to transfer my Vox Account
Been trying to get clarity on moving my fibre account to a new location for 6 days now. Call centre support takes 28 to 36 minutes to get to you, which is too long. No one responds to you after you send an email via the help email address - just automated responses. Please get back to me so I know how to transfer my account as I am moving at month end and will have to cancel if I do not get advice on a way forward. Help ticket number VOX***9. Account no. ***
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Replies (2)
Vox Telecom's replyOfficial
16 Jan 2023, 13:32 Good day , Ashailyn M
Thank you for your post.
Please note that the details of your complaint has been sent to the sales retentions team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the sales retentions team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Jan 2023, 13:32
Official
Good day , Ashailyn M
Thank you for your post.
Please note that the details of your complaint has been sent to the sales retentions team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the sales retentions team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Jan 2023, 07:40Good day, Ashailyn M
Thank you for your query.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards
Vox
Thank you for your query.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards
Vox
Vox Telecom's reply18 Jan 2023, 07:40
Official
Good day, Ashailyn M
Thank you for your query.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards
Vox
Thank you for your query.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards
Vox