MM
Mduduzi M
1 reviews | Active since Jul 2020
02 Jun 2026, 10:38
Unable to fix a long outstanding fault, very bad service.
I have never been to exposed to such bad service before. I have been reporting the matter with Vox since last week, we are now facing a week and to this day, the feedback I get is just lousy excuses. I work from home and that means I need my network to at least be on and working fine daily. Now I need to drive somewhere daily and I am really inconvenienced. Can these guys please fix their network problems please, I can't be calling you guys daily to fix one problem please.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
02 Jun 2026, 12:07Good day, Mduduzi
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
Vox Telecom's reply02 Jun 2026, 12:07
Official
Good day, Mduduzi
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
MM
Mduduzi M's updateReviewer Update
02 Jun 2026, 23:37So you guys are going to give me same response as you do daily and nothing gets to happen? I need to cancel this thing, it's not working for me, not even a call to apologise, to this day nothing is happening and I doubt there is even a technician sent to check what the problem is. Ay I'm canceling you now, this is enough.
MM
Mduduzi M's update02 Jun 2026, 23:37
Reviewer Update
So you guys are going to give me same response as you do daily and nothing gets to happen? I need to cancel this thing, it's not working for me, not even a call to apologise, to this day nothing is happening and I doubt there is even a technician sent to check what the problem is. Ay I'm canceling you now, this is enough.
Vox Telecom's replyOfficial
01 Jul 2026, 10:14Good day, Mduduzi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We received confirmation that the On-Site Support team further investigated and assist with the resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We received confirmation that the On-Site Support team further investigated and assist with the resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply01 Jul 2026, 10:14
Official
Good day, Mduduzi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We received confirmation that the On-Site Support team further investigated and assist with the resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We received confirmation that the On-Site Support team further investigated and assist with the resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MM
Mduduzi M's updateReviewer Update
14 Jul 2026, 16:03Good day
Thank you, service was restored. As you can see from this complaint, sercice was only restored after a month without one. The first query I sent was on the 28th of May with ***.
I looged a query for refund as I never received service since then, I am now told that my request was sent for only 14 days, I have queried this several times and it seems my query is always falling on deaf ears. The last response I got was a Manager will call me, I am still waiting and nothing is happening. Can someone please take responsibility and resolve this issue please.
Thank you, service was restored. As you can see from this complaint, sercice was only restored after a month without one. The first query I sent was on the 28th of May with ***.
I looged a query for refund as I never received service since then, I am now told that my request was sent for only 14 days, I have queried this several times and it seems my query is always falling on deaf ears. The last response I got was a Manager will call me, I am still waiting and nothing is happening. Can someone please take responsibility and resolve this issue please.
MM
Mduduzi M's update14 Jul 2026, 16:03
Reviewer Update
Good day
Thank you, service was restored. As you can see from this complaint, sercice was only restored after a month without one. The first query I sent was on the 28th of May with ***.
I looged a query for refund as I never received service since then, I am now told that my request was sent for only 14 days, I have queried this several times and it seems my query is always falling on deaf ears. The last response I got was a Manager will call me, I am still waiting and nothing is happening. Can someone please take responsibility and resolve this issue please.
Thank you, service was restored. As you can see from this complaint, sercice was only restored after a month without one. The first query I sent was on the 28th of May with ***.
I looged a query for refund as I never received service since then, I am now told that my request was sent for only 14 days, I have queried this several times and it seems my query is always falling on deaf ears. The last response I got was a Manager will call me, I am still waiting and nothing is happening. Can someone please take responsibility and resolve this issue please.
Vox Telecom's replyOfficial
14 Jul 2026, 16:37Good day, Mduduzi.
Thank you for the post.
Kindly note that the above has been escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Your reference number is VOX***1
Regards,
Vox
Thank you for the post.
Kindly note that the above has been escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Your reference number is VOX***1
Regards,
Vox
Vox Telecom's reply14 Jul 2026, 16:37
Official
Good day, Mduduzi.
Thank you for the post.
Kindly note that the above has been escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Your reference number is VOX***1
Regards,
Vox
Thank you for the post.
Kindly note that the above has been escalated to Accounts department for further assistance.
Feedback will be provided to you soonest.
Your reference number is VOX***1
Regards,
Vox