Unable to cancel account due to an extreme cancellation fee

I sent Vox an email for cancellation of my fiber service because i had to move from my the place i was renting. Vox are telling me I must pay the full outstanding amount of the remainder of my Vox Fiber contract to the amount of R14192 which is an astronomical amount of money that I cannot afford, they said either I pay the remainder as a “cancellation fee” or continue to pay for a service I won’t be using for the remainder of the 24 month term which would be now 18 months. I understood and expected a cancellation fee but not of this magnitude. In my email to them I did say I would give them back the unused router they sent me. I also said I would like to keep the service if there was an option to keep the contract on hold if it was possible since I was happy with the service. I would have transferred/moved the service if we had fiber connectivity at the house we are moving to. There are plans to install in the area I am moving to but installations have not started yet which means it would most likely not be completed this year. Myself and my family are moving to a cheaper rental (house) due to sudden heavy financial strain. we are struggling and we have 3 children, I sent an email of cancellation to Vox and the reply I got was a phone call from a man named Retian Meyer who told me I must pay the full outstanding terms of the contract for the contract to be cancelled. R14000 Do not take a contract out with this company, it seems that they only want to tie you down completely to a contract regardless of the NCR/National Credit ACT.

I do no recommend Vox to anyone.