Hellopeter
Share Your Experience
N
Nadia

1 reviews | Active since Apr 2024

25 Feb 2026, 10:30

Unable to activate Vox rewards

I’ve been a Vox customer for over 5 years and how many people and relevant departments do I have to call and email for more than a week, just to get Vox rewards sorted. I’ve contacted support, accounts, a specific person and everyone just escalates the issue to someone else. When activating my rewards it says there’s no cellphone/ID associated with this number. How is this possible? Can anyone assist ?

0
Replies (3)
Vox Telecom
Vox Telecom's reply25 Feb 2026, 10:44
Official
Good day Nadia

 Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
N
Nadia's update27 Feb 2026, 10:02
Reviewer Update
Good day,

I’m now receiving emails with badly spelt words requesting my cell no. which you have and again the message I’m receiving and yet you have all this info.
Is it a **** email? Or are you just messing with me?
Vox Telecom
Vox Telecom's reply05 Mar 2026, 11:45
Official
 Good day Nadia  
 
Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Finance team has made contact and assisted with the Vox rewards process. 

Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
Vox