LR
Leandri R
1 reviews | Active since Oct 2024
26 Oct 2024, 18:13
*****ulent transaction
Vox debited R1999 off my account without my authorization. My account has been inactive after it was cancelled and the cancellation was confirmed telephonically and it was also probably recorced. I will NEVER EVER recommend Vox to anyone and this transaction will be disputed. I am utterly disgusted!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 Oct 2024, 18:34Good day Leandri R Thank you for your post. Kindly note that the details of your complaint has been sent to Accounts team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's reply26 Oct 2024, 18:34
Official
Good day Leandri R Thank you for your post. Kindly note that the details of your complaint has been sent to Accounts team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's replyOfficial
29 Oct 2024, 10:02Good day Leandri R,
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Accounts team that you have been contacted and have confirmed you will be returning the router in order for the amount to be credited on your account.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Accounts team that you have been contacted and have confirmed you will be returning the router in order for the amount to be credited on your account.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox
Vox Telecom's reply29 Oct 2024, 10:02
Official
Good day Leandri R,
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Accounts team that you have been contacted and have confirmed you will be returning the router in order for the amount to be credited on your account.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox
Thank you for your patience while the matter was being investigated.
We have received confirmation from the Accounts team that you have been contacted and have confirmed you will be returning the router in order for the amount to be credited on your account.
Please don't hesitate to contact us, should you require further assistance on *** or ***.
Kind regards,
Vox