lM
lyton M
1 reviews | Active since Jun 2019
03 Aug 2023, 11:35
*****ULENT CHARGES AFTER INSTALLATION. FROM R535 TO R604.03 IN A DURATION OF A WEEK
They advertise fibre 25/25 Mbps for R535 but when they send an invoice they add extras without you knowingly and when you question them they stopped your services. I have signed up with them for a R535 deal and the Invoice come up with R604.03. I HAVE TRIED TO ASK QUESTIONS BUT NO-ONE IS RESPONDING. Iam about to lose my job because of the service they have terminated. My job requires a 25/25 mbps but i can't work now as they suspended my services because of the *****ulent charges, If i can lose my job i will sue them.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
03 Aug 2023, 12:45Good day, lyton M
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The account is not suspended ,
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The account is not suspended ,
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply03 Aug 2023, 12:45
Official
Good day, lyton M
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The account is not suspended ,
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The account is not suspended ,
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
lM
lyton M's updateReviewer Update
03 Aug 2023, 12:55Hi Vox
I do not have internet since the 1st of August hence i said my service is suspended. please ask the technical department to call me.
I do not have internet since the 1st of August hence i said my service is suspended. please ask the technical department to call me.
lM
lyton M's update03 Aug 2023, 12:55
Reviewer Update
Hi Vox
I do not have internet since the 1st of August hence i said my service is suspended. please ask the technical department to call me.
I do not have internet since the 1st of August hence i said my service is suspended. please ask the technical department to call me.
Vox Telecom's replyOfficial
03 Aug 2023, 15:34Good day, Lyton M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and account did explain the billing.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and account did explain the billing.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 Aug 2023, 15:34
Official
Good day, Lyton M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and account did explain the billing.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and account did explain the billing.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
lM
lyton M's updateReviewer Update
03 Aug 2023, 15:37Thank you so much.
lM
lyton M's update03 Aug 2023, 15:37
Reviewer Update
Thank you so much.
lM
lyton M's updateReviewer Update
03 Aug 2023, 15:56Good Day
Thank you once again. Iam happy with the results.
Thank you once again. Iam happy with the results.
lM
lyton M's update03 Aug 2023, 15:56
Reviewer Update
Good Day
Thank you once again. Iam happy with the results.
Thank you once again. Iam happy with the results.