*****ulent authorization

I am very disappointed with Vox, all my communication is being ignored instead they are the ones sending messages and responding to mine, We made a payment on the account on the 27 January 2024 and on the 6 February when I log on their portal I see a message saying a cancellation was logged on the same day by who I dont know this is what I have been writing about because I did not do one nor asked them to do it on that day, the last time I had conversation with someone from Vox was 12 January 2024 and there was no response to that email I sent where I was saying some one is taking over the payment of the service since I no longer use it. Today I see an SMS saying that they have arranged a courier to come and collect the equipment and I must pay R10 182 and the question still stand who authorized the cancellation on the 6 Feb 2024 because I did not so that. I am not going to pay R10 182 for a something that I did not authorize, I believe it is I the client that authorizes that and it must be in writing so please show me the request I did and I authorized it where. I have already told my colleagues not to use your service but rather go to other service providers that will have better communication and care for them as customers.