C
Cohen

1 reviews | Active since Feb 2023

15 Feb 2024, 08:57

****ty service from vox

Hi all so this is the problem I had with vox fiber ‬, iv spent soo much money on data firstly,

2nd - I went with openserve through yourl, a guy buy the name of shadrack came to install, I was then told there's no space on the box which was a Saturday, he said he will be back Monday morning as vox needs to update everything, Monday the entire day I called him.... No answer eventually he answers an says he will call back till date I didn't hear from him again,

3rd - I tried calling yourl they then sent this to a lady by the name of Lauri which she helped the first day then never heard from her again, it then went to the guy that I did the wifi with me his name is Jose, he then canceled with openserve, an signed me up with frog foot, also again after the first day an half never hear from him again, no check up nothing iv been sending him messages an calling no reply an no answer,

4th - A guy from frog foot called me last night at 23.30pm to come see the place after telling him it's late an people are sleeping he still wanted to come... His name is Winston, he then came through just to waste my time.... Stating he covers 30m for the wifi an he then tells me it comes to 51m an to charge me the other 21m which is R1800, which it states free installation, he then tries to negotiate with me to drop it to R1200 where do I get that money From?

I'm trying to cancel with them even that is soo hard most disgusting service.

0
Replies (2)
Vox Telecom
Vox Telecom's reply15 Feb 2024, 09:21
Official
Good day, Cohen
 
Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply16 Feb 2024, 10:20
Official
Good day, Cohen
 
Thank you for your patience whilst this matter was being investigated. 
We have received the request to cancel the order and the cancellation request has been actioned accordingly. 

Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
Vox