****ty service

I requested fibre from Vox on 03/06/2022. It was a struggle getting the service, calls everyday eventually it was activated after a current line on the 9th. I received an email on the 10th stating the line is active and billing will start. Up until now I haven't received a router.. So how can billing have started but I'm not using the service? Also I had called more than 20 times since I placed the order. There's different stories every time and everyone is laid back. When calling the person who dealt with my order Karabo Lekgau he simply does not pick up nor does he get back to me to keep me informed on the progress. Vox has ridiculous service delivery and their agents should not work from home as they don't answer calls. Every time I'm being told that someone will get back to me but it never happens I am the one who has to call to do a follow up everytime I can't imagine how many problems I'll be incurring with them.