1 reviews | Active since Oct 2016

15 Jul 2024, 11:30

Two Weeks Without Internet: Unacceptable Service and Lack of Response

I am posting this review because I've tried every other way to get my complaint acknowledged by the Vox team. Having no internet for almost two weeks is unacceptable and must be addressed immediately.

I am extremely frustrated with the poor customer service and lack of updates. Despite my consistent efforts since last Monday, I am still without internet and haven't received any progress updates. This is unacceptable.

Working from home, this outage has severely impacted my team's ability to communicate and operate, drastically affecting my business.

If this isn't resolved promptly, I will find another provider and highlight your company's inefficiency on social media.

I demand immediate acknowledgment of this review and a call from a Senior Representative today. Immediate action is expected.

0
Replies (2)
Vox Telecom
Vox Telecom's reply15 Jul 2024, 11:52
Official
Good day , Manoj P
 
 Thank you for the review.  
 We  received your complaint via our company complaint platform.  
This has been escalated , We will investigate the matter and provide feedback to you soonest.  

Regards 
Vox  
's update15 Jul 2024, 11:56
Reviewer Update
Thank you for your response. This is what I received shorty, however, I have received similair messages since last week. When do we have this resolved?

From Vox
Hi Sir.

kindly note i have still notreceivd an fedback on ETA as yet from Vumate. i have sent an urgent request to their team to assist.
i will confirm once feedback has been received.