Two weeks for no progress on a fibre activation

I logged an order with Vox for a fibre activation after someone recommended them to me. Two weeks later, at least 8 phonecalls, a few emails, and a couple hundred Rand spent sitting on the line to 'support', and I still have no progress on the order. They took a week to figure out that there might be a block on the line, and another week to process a document they said they needed in order to remove that. Those things only happened because I kept calling and trying to escalate. Right now I have no idea when I will get my fibre working. Each time the call centre operators make promises that there will be progress but it doesn't happen. Really poor service.