LM
Logie M
1 reviews | Active since Apr 2024
14 May 2024, 17:15
Two months in a row Vox telecoms has failed at installing a new line
Two months in a row Vox telecoms has failed at installing a new line. However they are quick to bill the client for an installation that never happened. No answer to calls or emails. Finally did get through to Brighton who failed to assist. Never ever returns calls as he promised to do with feedback. Once again my current service is suspended even though I have paid for it. Vox is operating like a circus! The incompetence is shocking.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 May 2024, 17:42Good day Logie Thank you for your post.Kindly note that the details of your complaint has been sent to Project Management team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply14 May 2024, 17:42
Official
Good day Logie Thank you for your post.Kindly note that the details of your complaint has been sent to Project Management team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
LM
Logie M's updateReviewer Update
16 May 2024, 01:04To my complaint yesterday Vox rep**** that I will be assisted by the project management team. Absolutely nothing was done to reinstate my account which was suspended incorrectly. No one called me and Brighton who was attending to the matter refused to take my calls. Attempts to contact accounts fail due to no answer.vox is a terrible choice for anyone thinking of ordering a new line. Worst service ever.
LM
Logie M's update16 May 2024, 01:04
Reviewer Update
To my complaint yesterday Vox rep**** that I will be assisted by the project management team. Absolutely nothing was done to reinstate my account which was suspended incorrectly. No one called me and Brighton who was attending to the matter refused to take my calls. Attempts to contact accounts fail due to no answer.vox is a terrible choice for anyone thinking of ordering a new line. Worst service ever.
Vox Telecom's replyOfficial
04 Jun 2024, 14:20Good day, Logie
Thank you for your patience whilst this matter was being investigated.
Unfortunately, the Openserve technicians advise that they can not complete the installation yet.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Unfortunately, the Openserve technicians advise that they can not complete the installation yet.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jun 2024, 14:20
Official
Good day, Logie
Thank you for your patience whilst this matter was being investigated.
Unfortunately, the Openserve technicians advise that they can not complete the installation yet.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Unfortunately, the Openserve technicians advise that they can not complete the installation yet.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox