1 reviews | Active since May 2023
Trying to move my fiber and I get charged early cancellation!
I am here to warn others that if you move house, and you have not had your account with Vox for the full 12 months, you will be charged for the early cancellation cost. In my case, almost R3000. I have had the worst experience customer service wize, from sales person to his team manager, rude, indifferent, and just a whole lot of "I dont care "attitude.
I did not cancel my fiber, they did! Oh, and their writing in their terms and conditions is the tiniest, sneakiest way of catching the small guy. Instead of trying to assist, or move the cost to my new address, the manager was all too happy losing me as a client.
I will never recommend VOX to anyone, you have lost a client, and I will ensure that none of my friends or family ever fall trap to this.
Thank you for your review.
The query has been escalated to our Sales Management team.
A consultant will get in touch with you and assist accordingly.
Vox
Thank you for your review.
The query has been escalated to our Sales Management team.
A consultant will get in touch with you and assist accordingly.
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox