Trying to FREE myself from Vox

Good day VOX.

I cancelled my contract with Vox in December 2020. At that time I mailed your representative offering to deliver your Router to your offices. The individual concerned did not even have the decency to answer my e-mail. You people later sent a courier to my place of residence to collect your Router. The courrier had no instructions from you people on what they were supposed to collect. They actuall took one of my own routers and left your Vox router at my residence. You later billed me for 1 month because I was still in possession of your router. You then made a second attempt to send a courier who never tried to contact me to arrange a pick-up. I then offered again to deliver the router to your offices. This time my offer was accepted and I wa even given an address at which to deliver the router. Now I recieve an e-mail telling me that I am NOT allowed to deliver your router myself but have to wait for a courier to collect. I am also told that my unpaid account, of R1200, is being handed over. Bearing in mind I have been billed this amount on the grounds that I am still in possession of your router and bearing in mind that you people seem COMPLETELY *********** in collecting your own router and want to bill me for your ***********ce. IThis morning (Monday 14 June 2021) I have made at least 10 calls to your Accounts query department but keep being passsed on to a phone which no one answers.

It has been 6 months now and I JUST CANNOT rid myself of you people !You are billing ME for still having a router, which I am NOT permitted to deliver to your offices and for which you seem COMPLETELY incapable of sending a courier to collect.

I would appreciate an answer please!

Paul