VR
Vincent R

1 reviews | Active since Nov 2025

10 Nov 2025, 13:45

Trying to charge me for clawbacks post cancellation for all eternity of the line even though I didn't stay there!

This is utterly the worst ISP in all of existance. I cancelled my line as I was moving out of the property, then I received a bill a month later stating clawbacks related to upgrades / downgrades of the line for the last few years, even from other properties I had rented and successfully cancelled for.

I've been trying since late September to get this sorted, I get told I'll be called back, no callback, I've responded to every threat email, to every notification email and nothing.

On top of being charged interest for non-payment. Now you clowns explain to me how I can be charged for a line at 2 different properties of which I wasn't even staying there in the period you clawing back for on top of the clawback on even being aligned to any internet speed of those lines (I know the tenants who stayed at these properties previous).

You can send me to your bad debtors, I ain't pay you at all.

This is the most pathetic, arrogant bunch of service advisers that think because you a big company, you can threaten and bully people into paying amounts they don't even owe you for.

YOU COULDN'T EVEN PROVIDE ME WITH ANY REAL EVIDENCE AROUND WHY I WAS BEING CHARGED FOR PERIODS WHERE I WASN'T AT THE GIVEN PROPERTY.

Sort this out now.

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 Nov 2025, 15:38
Official
 Good day Vincent 
 
Thank you for your post. 

Please note that the details of your complaint has been sent to the Collection Manager for assistance. 
 
 We will make contact with you directly to assist with your complaint. 

 Kind Regards, 

 Vox  
Vox Telecom
Vox Telecom's reply13 Nov 2025, 07:48
Official
Good day Vincent  
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute. 
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox