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farouk J

1 reviews | Active since Aug 2009

03 Dec 2024, 10:40

try somebody other than Vox

i've employed their voip service for a few years. When it bbecame problematic they offered help & tried and when all failed they gave an absurd excuse & that was to change to new handsets that would have cost north of R2000 when their own technicians had concluded that the handsets was not the problem. Now no more help. i continue to suffer with sporadic service.

Would have to look for another supplier.

Folks, look for someone other than VOX for VOIP or other INTERNET services.

Not recommended. Very disappointed.

0
Replies (2)
Vox Telecom
Vox Telecom's reply03 Dec 2024, 11:10
Official
Good day, Farouk
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply18 Dec 2024, 10:40
Official
Good day, Farouk
 
 Kindly note that we have received confirmation that the issues were resolved after the 2nd site Vvisit from the onsite support team.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox