Try another ISP

We automatically became a Vox customer after SADV shut down last year. It’s been an extremely frustrating experience so far. Early this year we tried to upgrade our speed, which took almost a month for them to eventually get right, after hours on the phone and multiple technician visits to our home. They eventually figured out that the first technician had incorrectly set up the router. Now, for the past few weeks our download speed drops to almost nothing a few times a day, where previously it was mostly consistent. Now I’m trying to get hold of someone on the phone, and their line keeps dropping after being on hold for 15–20 minutes, and then I start at the back of the line again.