FR
Frans R
1 reviews | Active since Jul 2011
27 Mar 2025, 15:27
TROUBLE WITH ACTIVATION
A new contract i'm starting out like this i accepted the quote enquired why its taking this long and received feedback they are having problems activating my account due to a blacklisted mark i sent them proof that i don't owe anything which i did i sent it through via email and uploaded it via the portal and now attached it to av WA chat if i have to pay upfront thats fine but tell me in order for me to go to another ISP if its not resolved tomorrow release my line i'll find a ISP that can help me
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
27 Mar 2025, 15:35Good day Frans Thank you for your post.Kindly note that the details of your complaint has been sent to the Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards
Best regards,
Vox Telecom's reply27 Mar 2025, 15:35
Official
Good day Frans Thank you for your post.Kindly note that the details of your complaint has been sent to the Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards
Best regards,
FR
Frans R's updateReviewer Update
27 Mar 2025, 17:06[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
This is the type of answer i got No its not i got to contact her
[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
This is the type of answer i got No its not i got to contact her
[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
FR
Frans R's update27 Mar 2025, 17:06
Reviewer Update
[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
This is the type of answer i got No its not i got to contact her
[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
This is the type of answer i got No its not i got to contact her
[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
FR
Frans R's updateReviewer Update
27 Mar 2025, 17:06[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
FR
Frans R's update27 Mar 2025, 17:06
Reviewer Update
[03/27, 16:48] Vox: Thank you, you will now be assigned to a customer representative
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
[03/27, 16:49] Vox: Good Day, I trust that you are well, thank you for contacting Vox Sales , may you please advise how we can assist you today?
[03/27, 16:50] FRANS & LINA: Good afternoon i accepted a quotation from VOX why aren't i connected yet ? I sent through all documentation
[03/27, 16:50] Vox: can i get the account number please
[03/27, 16:53] Vox: the order is with your AM Yoliswa Zulu
Vox Telecom's replyOfficial
27 Mar 2025, 17:18Good day Frans R,
Thank you for your feedback.
We have added it to the existing escalation logged.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation logged.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply27 Mar 2025, 17:18
Official
Good day Frans R,
Thank you for your feedback.
We have added it to the existing escalation logged.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation logged.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
FR
Frans R's updateReviewer Update
27 Mar 2025, 17:20I am not prepared to be kept on a line while using airtime data to connect
FR
Frans R's update27 Mar 2025, 17:20
Reviewer Update
I am not prepared to be kept on a line while using airtime data to connect
FR
Frans R's updateReviewer Update
28 Mar 2025, 13:49And back to approval again i was notified that we can proceed now another consultant told me its still at approvals
FR
Frans R's update28 Mar 2025, 13:49
Reviewer Update
And back to approval again i was notified that we can proceed now another consultant told me its still at approvals
FR
Frans R's updateReviewer Update
28 Mar 2025, 15:10Now its a new contract i have been assigned a sales rep the service will probably only be active after a week
FR
Frans R's update28 Mar 2025, 15:10
Reviewer Update
Now its a new contract i have been assigned a sales rep the service will probably only be active after a week
FR
Frans R's updateReviewer Update
29 Mar 2025, 10:08You may close all of my tickets thank you the connection issue has been sorted
FR
Frans R's update29 Mar 2025, 10:08
Reviewer Update
You may close all of my tickets thank you the connection issue has been sorted
Vox Telecom's replyOfficial
29 Mar 2025, 10:17Good day Frans,
Thank you for the positive feedback.
Kind regards
Thank you for the positive feedback.
Kind regards
Best regards,
Vox Telecom's reply29 Mar 2025, 10:17
Official
Good day Frans,
Thank you for the positive feedback.
Kind regards
Thank you for the positive feedback.
Kind regards
Best regards,