1 reviews | Active since Jun 2018
Trouble trying to cancel ADSL line
On 4th June 2018 I phoned to cancel my ADSL line & to keep my email address. I was told to send an email. I stated my line had been down 4 out of 6 days & therefore couldn't send an email. I was told to send an email. I did the next day when I was connected. On 24th June I received an invoice to pay & when I queried this they said they had not received my email & to send again. I did on 25th & after phoning again they said they still had not received it - I need a response of reference number. I sent another email on 25th & 26th and still have not received a reference number. How to I cancel my ADSL line & keep my email????
Good day Penny.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Penny.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Penny.
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
We can confirm that the cancellation request for the ADSL services has successfully been processed.
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.
Kind Regards
Vox Telecom
Good day Penny.
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
We can confirm that the cancellation request for the ADSL services has successfully been processed.
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.
Kind Regards
Vox Telecom