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Ryan R

1 reviews | Active since Feb 2015

10 Feb 2017, 11:10

Trouble signing up

<p>At the beginning of Jan I signed up with VOX Telecom, with exceptional easy. After a 10min telephone conversation I had recieved my quote and had approved it and was ready to go. All i had to do was get the telkom adsl line transfered into the holding pool.</p> <p> </p> <p>On the 17th Jan I advised VOX that Telkom had told me that my ADSL line had been put in the holding pool and was ready for the ISP to take it over. Since then it has been a constant uphill battle. With NO postive results. Everytime i get hold of someone i am told in the nicest way that they will resolve it and get back to me. It has been 3 weeks and i am still having to call them and get feedback on when my line will be activated so that i can get internet. I am at my wits end now!</p>

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Replies (2)
Vox Telecom
Vox Telecom's reply10 Feb 2017, 11:25
Official

Good day Ryan.

Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.

Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply16 Feb 2017, 14:47
Official

Good day Ryan.

Kindly note that our agent is constantly in contact with you regarding the activation of your ADSL line. Reference VOX***

Should you require any further assistance, please do not hesitate our Service Centre on *** or ***