DS
DL S
1 reviews | Active since Oct 2015
08 May 2025, 18:57
Tries to downgrade line to pay less gets a WHOLE BRAND NEW CONTRACT AND I AM NOW WITHOUT WIFI
I deleted my previous review as I was in the wrong HOWEVER upon finding out the increase in premium was an annual increase I decided to downgrade my line speed the sales agent did that BUT FAILED TO INFORM ME I AM STARTING A NEW CONTRACT "TO IGNORE EMAILS" that stipulate this as nothing but the premium changes tell me why I am now "AWAITING ACTIVATION" OF MY NEW ACCOUNT when ALL I WANTED WAS TO PAY LESS AND DOWNGRADE MY SPEED WOW YOU GUYS ARE HONESTLY PATHETIC I NEED TO WORK THIS EVENING AND TOMORROW AND KNOWING HOW PATHETIC YOU ARE WILL ACTIVATING THE LINE IT WILL ONLY BE ACTIVE NEXT WEEK PLEASE SORT THIS OUR ASAP
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
08 May 2025, 20:11Good day, DL!
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Vox Telecom's reply08 May 2025, 20:11
Official
Good day, DL!
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
DS
DL S's updateReviewer Update
08 May 2025, 20:12I hope it will be SORTED tomorrow not just a generic email as I've been receiving
DS
DL S's update08 May 2025, 20:12
Reviewer Update
I hope it will be SORTED tomorrow not just a generic email as I've been receiving
DS
DL S's updateReviewer Update
09 May 2025, 11:10Its 11AM I've been contacted yet I am still without WIFI and no ETA on when technical will arrive to sort this out
DS
DL S's update09 May 2025, 11:10
Reviewer Update
Its 11AM I've been contacted yet I am still without WIFI and no ETA on when technical will arrive to sort this out
Vox Telecom's replyOfficial
14 May 2025, 09:22Good day, DL Samuels
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 May 2025, 09:22
Official
Good day, DL Samuels
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox