Treat customers fairly!!! STOP being DISHONEST!!!

I have been a loyal client for 3+years with Vox. I was contacted by a sales person who sold me a wifi extender unit, that I couldn't use in my house (incorrect extender for double story house), I paid the premiums, and once the contract term was over I cancelled it in January 2024, Vox agent said it will be cancelled in March due to the notice period and they will collect the hardware. They never contacted me again and never collected it. I then contacted Vox and said please let me know when will you collect this device and they had my work address and if they couldn't reach me its ready and waiting for collection in reception. To date no one has contacted me or come to collect. I then get debited approximately R3000 from my account without my permission for a device I cannot use, no prior arrangement made either. I contact VOX and they then tell me I need to return the device to their warehouse in Centurion. So VOX had no intention of collecting the item, and they get away with just billing the client for the item and charging extra as well! They are dishonest and absolutely unapologetic, and offer no assistance in getting their item back. they cannot provide proof that they tried to contact me for collection. I have now cancelled the whole deal with them so I wonder if they will come to collect the remainder of their hardware or just double charge, like their usual ********* way!