EO
Esmeralda O
1 reviews | Active since Jul 2022
05 Jul 2022, 09:47
TRANSFER OF ACCOUNT MESS UP
I have exprecienced the worst service ever. We do not receive any feedback from Thabo Mo***eng who were supposed to take over the process of our account transfer. He does not reply on our emails, nor does he inform us of our cessions outcom. You have to phone Vox and get put through to him before he gets back to you. We do receive great internet connectivity with vox when it does work, but we have a lot of connection problems at night. The internet does not have activity for hours on end. We pay to receive a service that meets their clients needs, but vox does not do that. We are also unable to access the vox app with our account details as they are web based- why have an app then?
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Replies (2)
Vox Telecom's replyOfficial
05 Jul 2022, 11:05Good day, Esmeralda D
Thank you for your review.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Jul 2022, 11:05
Official
Good day, Esmeralda D
Thank you for your review.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Jul 2022, 07:42Good day, Esmeralda D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager, has made contact and that the cession has been completed on the 28th of June 2022, notification was sent per email to the nominated email on the account.
The technical support team also confirmed that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager, has made contact and that the cession has been completed on the 28th of June 2022, notification was sent per email to the nominated email on the account.
The technical support team also confirmed that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Jul 2022, 07:42
Official
Good day, Esmeralda D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager, has made contact and that the cession has been completed on the 28th of June 2022, notification was sent per email to the nominated email on the account.
The technical support team also confirmed that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager, has made contact and that the cession has been completed on the 28th of June 2022, notification was sent per email to the nominated email on the account.
The technical support team also confirmed that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox