UE
Ursula E
1 reviews | Active since Dec 2014
03 Aug 2022, 14:33
totally useless technical support
Great package and connectivity BUT totally useless technical support. As per all prior reviews they transfer you from pillar to post, claim to escalate to a supervisor but the issue doesn't get resolved. Technicians don't come out to attend to the issue, and you cant try fix anything yourself or to give another service provider access to attend to what they seem incapable of doing(wifi extender stopped working) because VOX holds the passwords and they refuse to let you have them. Deja vu of a review i wrote in 2020 when it took 5 weeks and over 100 calls - 5 x a day at times - before a technician came out
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Aug 2022, 16:22Good day, Ursula V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply03 Aug 2022, 16:22
Official
Good day, Ursula V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
05 Aug 2022, 08:25 Good day, Ursula V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the issues were resolved after the onsite support team assisted to configure the Deco unit as an stand alone extender.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the issues were resolved after the onsite support team assisted to configure the Deco unit as an stand alone extender.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 Aug 2022, 08:25
Official
Good day, Ursula V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the issues were resolved after the onsite support team assisted to configure the Deco unit as an stand alone extender.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the issues were resolved after the onsite support team assisted to configure the Deco unit as an stand alone extender.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
UE
Ursula E's updateReviewer Update
14 Aug 2022, 23:14Yes technicians were on site but after 3hours only managed to reconfigure an existing deco extender which they placed in the middle of the floor below an always open window in an attempt to achieve a moderate signal in the area I reported the problem in. They kept insisting that the signal was strong (tested when I was not in the room) close to the door and couldn’t achieve the same signal in the area required. So the issue was not resolved
UE
Ursula E's update14 Aug 2022, 23:14
Reviewer Update
Yes technicians were on site but after 3hours only managed to reconfigure an existing deco extender which they placed in the middle of the floor below an always open window in an attempt to achieve a moderate signal in the area I reported the problem in. They kept insisting that the signal was strong (tested when I was not in the room) close to the door and couldn’t achieve the same signal in the area required. So the issue was not resolved