Totally unacceptable customer service

<div>Totally unacceptable customer service from Vox Telecom. Beware do not do any business with Vox. If you want connection outages and no customer service. Go ahead and see what no customer service is. Vox is the worst service provider out there. I canceled my services with Vox due to none customer service. They went and charged me a cancelation fee if there wasn't even a installation done. The Fibre line was already installed. I contacted them and asked for an immediate line release to get connected with a new service provider. I was supp**** with the following line release reference number: ***** for an immediate line release and were informed that the line is released. Only to find out that the line is not released. The line is only getting released on the 29th of Desember. What a bunch of liers. Now I am sitting with a new service provider and router without being able to get connected. Then Vox aspects to get paid for no service deliver. That's why I canceled with Vox not because I wanted to, it's because I had too. I wish Vox can sort this out for me to proof that they do have some desinsy to show that they accualy do try to look after customers. Hope to see if Vox will get back to me soon and resolve this issue. If not they simply will not be paid. Please contact me with a salution.</div>