Totally ripped-off when purchasing a FAP Token with YahClick
<p>My data was about to expire on my monthly 50GB data contract with YahClick, Vox's satellite service, so I phoned the sales department. I purchased an additional 12,5GB @ R 1250.00 (Yip that's what you pay for 12,5GB of data!) valid for 30 days on the 16th August 2016.</p> <p> </p> <p>After two separate conversations with two separate sales agents confirming that this data will be added to my 50GB monthly allowance when my contract gets reset on the 22nd of every month. On further inspection on my account, this morning 22nd August 2016 not only was this data not added to my account the sales agent I phoned said the data falls away when the monthly allowance gets reset. </p> <p> </p> <p>To make matters more concerning the token was actually activated last night 21st August at 19:00 after making a call to Vox to enquire why my FAP token was not reflecting once my monthly data had been used. The sales agent now activates this last night with the knowledge that this will expire In 5 hours? So now I've spent R 1250.00 for 12,5GB of data which will expire and on top of that have been billed for!</p> <p> </p> <p>Now I'm wasting my time to get this resolved. I am so frustrated and feel totally **********!</p>
Good day Paul,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Paul,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Paul,
We sincerely apologise for the inconvenience caused. As per the feedback received we have since been in contact with you regarding above mentioned query and advise you that we have loaded your credit for the FAP token.
Should you have any further queries, please feel free to contact our service desk.
Regards,
Vox Telecom
Good day Paul,
We sincerely apologise for the inconvenience caused. As per the feedback received we have since been in contact with you regarding above mentioned query and advise you that we have loaded your credit for the FAP token.
Should you have any further queries, please feel free to contact our service desk.
Regards,
Vox Telecom
