P
Pieter
1 reviews | Active since Sept 2020
08 Mar 2024, 13:45
Totally bad
I have been active for less than a week and the service is now off again and the only awnser i get from them that it is a nationwide service interuption and it is for more than 16 hours
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
08 Mar 2024, 14:08Good day , Pieter
Thank you for the review.
As per notification sent.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
From | *** [***]
To | Pieter Barend Boshoff
Subject | FTTH Services - Frogfoot Air
Date Sent | 2024-03-07 07:34:11
Status | Sent Successfully
Disruption Particulars
Details
Services
FTTH Services - Frogfoot Air
Impact Description
Customers may experience internet access problems.
Update Description
3rd party vendor busy investigating no ETTR at present.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
As per notification sent.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
From | *** [***]
To | Pieter Barend Boshoff
Subject | FTTH Services - Frogfoot Air
Date Sent | 2024-03-07 07:34:11
Status | Sent Successfully
Disruption Particulars
Details
Services
FTTH Services - Frogfoot Air
Impact Description
Customers may experience internet access problems.
Update Description
3rd party vendor busy investigating no ETTR at present.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply08 Mar 2024, 14:08
Official
Good day , Pieter
Thank you for the review.
As per notification sent.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
From | *** [***]
To | Pieter Barend Boshoff
Subject | FTTH Services - Frogfoot Air
Date Sent | 2024-03-07 07:34:11
Status | Sent Successfully
Disruption Particulars
Details
Services
FTTH Services - Frogfoot Air
Impact Description
Customers may experience internet access problems.
Update Description
3rd party vendor busy investigating no ETTR at present.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
As per notification sent.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
From | *** [***]
To | Pieter Barend Boshoff
Subject | FTTH Services - Frogfoot Air
Date Sent | 2024-03-07 07:34:11
Status | Sent Successfully
Disruption Particulars
Details
Services
FTTH Services - Frogfoot Air
Impact Description
Customers may experience internet access problems.
Update Description
3rd party vendor busy investigating no ETTR at present.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
P
Pieter's updateReviewer Update
08 Mar 2024, 14:56That does not help me at all
P
Pieter's update08 Mar 2024, 14:56
Reviewer Update
That does not help me at all
Vox Telecom's replyOfficial
12 Mar 2024, 10:34Good day, Victor M
Thank you for your patience while this matter was being investigated.| |
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.| |
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply12 Mar 2024, 10:34
Official
Good day, Victor M
Thank you for your patience while this matter was being investigated.| |
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.| |
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
12 Mar 2024, 10:43Good day, Pieter
Thank you for your patience while this matter was being investigated.|
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.|
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply12 Mar 2024, 10:43
Official
Good day, Pieter
Thank you for your patience while this matter was being investigated.|
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.|
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot reprovisioned the line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,