MN
Massi N
1 reviews | Active since Jul 2025
12 Jul 2025, 10:44
Total ******* Service!
Total ******* service!!!!!!! You can never get ahold of them when you’re in need. So called WhatsApp line will stand you up for hours!!!! Literally disgusting and extremely pathetic to say the least! I’m so sick of them. Two days of no internet and even after sending proof of payments, no one is available to assist. So angry!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
12 Jul 2025, 10:58Good day Massi N,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Debtors team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Debtors team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply12 Jul 2025, 10:58
Official
Good day Massi N,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Debtors team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Debtors team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
MN
Massi N's updateReviewer Update
12 Jul 2025, 11:12Excuse me!!! Please, stop messaging me and restore our connection line simple!!!!!!
Explain why there are no assistants or customer service agents today??? Saturday 12th 2025??? Why is the WhatsApp line sitting completely idle with no one assisting or even answering to us????? What is wrong with you!!!!!!!!! The entire morning since 08h00 we’ve been waiting for help to no avail! Calls are being dropped after holding on for hours. This is ridiculous FIX IT!
Explain why there are no assistants or customer service agents today??? Saturday 12th 2025??? Why is the WhatsApp line sitting completely idle with no one assisting or even answering to us????? What is wrong with you!!!!!!!!! The entire morning since 08h00 we’ve been waiting for help to no avail! Calls are being dropped after holding on for hours. This is ridiculous FIX IT!
MN
Massi N's update12 Jul 2025, 11:12
Reviewer Update
Excuse me!!! Please, stop messaging me and restore our connection line simple!!!!!!
Explain why there are no assistants or customer service agents today??? Saturday 12th 2025??? Why is the WhatsApp line sitting completely idle with no one assisting or even answering to us????? What is wrong with you!!!!!!!!! The entire morning since 08h00 we’ve been waiting for help to no avail! Calls are being dropped after holding on for hours. This is ridiculous FIX IT!
Explain why there are no assistants or customer service agents today??? Saturday 12th 2025??? Why is the WhatsApp line sitting completely idle with no one assisting or even answering to us????? What is wrong with you!!!!!!!!! The entire morning since 08h00 we’ve been waiting for help to no avail! Calls are being dropped after holding on for hours. This is ridiculous FIX IT!
Vox Telecom's replyOfficial
12 Jul 2025, 11:28Good day Massi N,
Thank you for your feedback.
We have added it to the existing escalation logged.
Our Debtors team will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Kind Regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation logged.
Our Debtors team will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply12 Jul 2025, 11:28
Official
Good day Massi N,
Thank you for your feedback.
We have added it to the existing escalation logged.
Our Debtors team will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Kind Regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation logged.
Our Debtors team will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
18 Jul 2025, 07:31Good day Massi N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply18 Jul 2025, 07:31
Official
Good day Massi N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,