Total *********** customer support

I am writing this review to highlight the absolutely poor support offered by the vox customer team. I have called in on multiple occasions to change my email address for my invoices to be sent to . Three times I received confirmation from three different support agents but this has still not been done, going on three months. The second issue is that i am trying to change my ownership to my tenants, i chat via the online vox team . They give me a list of requirements and email address to send the documents to . I do that and no response after two weeks, i then call in and the lady says i have the wrong email and gives me another. I re-send to this address , another month. The guy responds via mail saying the ticket is closed as information is missing, no specific reference what is missing. I then reply saying please tell me what i need and it cannot be closed . Another 2 weeks passed and i call in. The guy checks my reference and says the original guy needs to respond and he spoke to their manager, i must also copy this support generic email. I do this and get an out of office from the original guy. Three weeks gone now and no response. Its a literal circus , I have used Vox for years and there actual technical support and core service are excellent. It is sad that all facets of this business cannot operate that well . I would not recommend that anyone uses Vox due to this past experience .