JJ
Justice J
1 reviews | Active since Sept 2025
05 Sept 2025, 17:17
*Title:* Billing Dispute and Poor Customer Service - Vox Telecommunications *Account Number:* ***9 *Issue:* Billed for services not rendered due to Joburg Water's excavation
*Title:* Billing Dispute and Poor Customer Service - Vox Telecommunications *Account Number:* ***9 *Issue:* Billed for services not rendered due to Joburg Water's excavation. Call center consultant was rude and dropped the call. *Expected Resolution:* - Adjust bill for non-rendered services - Disciplinary action against consultant - Formal apology
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Replies (2)
Vox Telecom's replyOfficial
05 Sept 2025, 17:38Good day, Justice!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Vox Telecom's reply05 Sept 2025, 17:38
Official
Good day, Justice!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
Vox Telecom's replyOfficial
09 Sept 2025, 13:31 Good day, Justice
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply09 Sept 2025, 13:31
Official
Good day, Justice
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox