BN
Brian N

1 reviews | Active since Feb 2012

24 May 2018, 09:54

Tired of waiting

How long does it take to come install a fibre router or do I need to come collect it myself at your offices? I would undeterstand a wait if people were still digging but fibre is already installed and activated.

0
Replies (3)
Vox Telecom
Vox Telecom's reply24 May 2018, 09:59
Official

Good Morning Brian,

Thank your for bringing this to our attention. Kindly not that we are looking in to this matter as we speak and will provide you with feedback soonest.

Kind Regards,

Vox

Vox Telecom
Vox Telecom's reply24 May 2018, 12:51
Official

Good afternoon Brian,

As per the feedback we have received from our Installations Department, an engineer has been on-site and the router installation was successfully completed.

Should you have any other further queries or might need immediate assistance, please do not hesitate to contact our 24-hour Support Center at ***.

Thank you.

Kind Regards,

Vox

BN
Brian N's update24 May 2018, 13:52
Reviewer Update
Thank you for the swift response, I'm a happy customer now.