Tired of bad service

Ticket VOX***6 I moved my contract from my one home to my other when I moved on the 25th of Feb 2022. I thought that the annual contract runs from then until 28th of February 2023. I was told by Vox, it does not, as installation was 11 March 2022. So in the above ticket, in writing, after the back and forth, I stated that we must then move the cut off to the end of March 2023. Yesterday when I wanted to process the March 2023 payment, I note there is no billing for March 2023, only a cancellation fee and interest? I emailed and have had no response. I called this morning and spoke to a Melanie, that said I must speak to Sales, spoke to Enid. She said I must speak to Elias, but he will call me back after she checked the ticket. I have made no other arrangements, as per my communication I still had another month on this package, and was looking at remaining on Vox on another contract for another year but I am always struggling with getting issues sorted when they arrise. Now Enid tells me that I will be cut of tomorrow. I have a child that is doing online schooling.

I am so disappointed that we must always struggle like this.

Please can I have a manager call me.