Ticket VOX***5 - Re: Ticket VOX***5 - Re: Services Cancellation Confirmed - ticket:VOX***7

I requested a downgrade in speed on my home fibre line, and according to the notes they put on the request, there was an issue on the system so they want to cancel my line completely and then re-instate it. I followed up on the request a few days later and subsequently told them to just leave everything as is. It's been a week now, no updates, my line has been suspended since Sunday 31 March and nobody has confirmed if they have made any progress at all. Not even their complaints department had the decency to respond to me. Terrible customer experience. I am now without internet, and still being billed for it. Unable to work properly at home, which I use my fibre line for.