1 reviews | Active since Nov 2016

06 Jul 2018, 14:43

throttled by vox/rain

Can we please get an answer from VOX regarding the My Broadband article that states Rain is slowing down the LTE speeds from 18:00 to 23:00? I too experience slow speeds from 18:00. Please be transparent with me and the people using this service. I am not on an uncapped package so why slow down my internet? ANYONE READING THIS, PLEASE UPLOAD YOU SPEEDS TO THE MY BROADBAND FORUM.

0
Replies (2)
Vox Telecom
Vox Telecom's reply06 Jul 2018, 16:01
Official

Good day Dewald.

Thank you for your post.

Kindly note that your query has been referred to the relevant Product Manager for further assistance.

Someone in our Customer Service Department will be in contact with you on Monday.

Kind Regards,

VoxTelecom

Vox Telecom
Vox Telecom's reply18 Jul 2018, 13:51
Official

Good day Dewald,

As per feedback received, someone from our Customer Service Department has been in contact with you and assisted you with the above concerns raised.

Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.

Kind Regards

Vox Telecom