Thrive on no communication - We are left to assume and guess what is going on.

We were happy Vox customers and were good Vox ambassadors when someone complained about their internet. But, since December 2022 our internet started to drop the whole time and come up again a few seconds later - sometimes a few minutes. When I am in meetings, or busy downloading documents for work, I have to reload it. I have sent emails and follow-up emails to Vox, but without any response. I saw they said there is an App that you can download to track queries, but it was just as useless than their communication. I then saw on the App there is a button to cancel the service. I pressed the button and thought they will contact me. I can then just tell them that I do not want to cancel it, but that they must please communicate back to me. For interesting sake, I phoned Webafrica, but they all said that I must get a cancellation letter from Vox when it is cancelled, otherwise it is not. I said that I did not, so I assume it is not cancelled, but are not ready to move, so I left it. On the 1st of February 2023, our internet dropped again. Since we started getting used to the internet dropping and coming back up again after a few minutes, we waited for it to come back on.. When it did not come back on, I phoned Vox and asked what is going on. They have informed me that it is because the line was cancelled. I asked if it can be re-instated, but was told that I will need to open my account again. I ordered the line (again) on the App and waited.. Since, I did not received feedback, I phoned them again @ 4pm. I talked to 6 different people (explaining my whole story in detail to each of them) for over an hour, but the last guy told me that he will escalate my query to get it resolved asap. Well, it is the 3rd of February now.. When I phoned again, I was told that a technician should put the equipment in our home.. SERIOUSLY??? The equipment is standing in our home for 3 days without anybody doing anything??? I explained to each person that the equipment is in our home and it just needs to be connected and this was the feedback. I am starting to think that ALL Vox employees are ***********. Even after escalating tickets, they do absolute nothing with it. Apparently, the ticket was now send back to the Project Manager, but I cannot speak to him/her. I asked the lady that will speak internally to the "Project Manager" to phone me back immediately to confirm the ETA of the connection. It is over an hour and still no phone call. I know SA does not have the best customer service, but this is worse than Telkom.