GVdW
Gena Van der Watt

1 reviews | Active since Dec 2014

20 Nov 2022, 18:31

Three weeks and counting to get connected.

More than a week ago I wrote a complaint about the bad service to getting connected. The Project Manager did manage to solve the problem, but now I am struggling to be finally connected. After several calls again, I was told he must give the final instruction. The call center left messages for him and I also called him directly, leaving messages as well.

This has been a financial disaster for me this month as I have to keep buying data from my cellphone service provider. I wish I had opted to use them instead as it is more than three weeks later and still no internet.

0
Replies (2)
Vox Telecom
Vox Telecom's reply20 Nov 2022, 21:30
Official
 Good day Gena V,  Thank you for your enquiry.  Kindly note that we have escalated your enquiry to our Project Management team for assistance. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 

Vox 
Vox Telecom
Vox Telecom's reply02 Dec 2022, 13:50
Official
Good day ,  Gena V, 
Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that line has been activated and the installation has been completed. 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox