Threatened Account Suspension for late payment but vox error during Installation caused the WiFi to be unusable.

I am very disappointed... First off I app**** for airfibre through Vox for the flat. And the Wrong ONT box was installed (there was no WiFi being projected from the ONT) and I logged many tickets about this, which we eventually after nearly a month it has been resolved but now I received an Email about my account being Suspended for missed payment, when I even opened a ticket to the accounts department explaining that the service has not been usable and therefore I believe I shouldn't be paying until the service is working as it's supposed to and never received feedback about it. The first ticket I opened was on the 21st of January since there there wasn't any WiFi to connect to when searching on my phones WiFi, the issue was only resolved yesterday (04-02-2026 and we can now connect (Frogfoot had to come and replace the ONT box with the correct ONT.) But now I am being threatened that the account will be suspended because of late payment but I'm sorry I won't pay for something that I did not use due to an error from Vox and Frogfoots side.