TG
Timothy G

1 reviews | Active since Nov 2017

30 Nov 2017, 11:52

Thought they were good but yeah (DONT USE THEM )

A month and a few days ago I order a fibre package from them all seemed fine. but then somehow I began to deal with 2 different sales rep and one was good and tried to help and I tried to request him to be the sales rep but the manager decided to give me the one I did not like so it had to be that fine. the last email I got from them saying that I need to give them my address to make me an account that was a month ago. only now I get another email saying I need to give them proof and address and ID.

I'm not happy with their service and have cancel my request.

0
Replies (2)
Vox Telecom
Vox Telecom's reply30 Nov 2017, 12:25
Official

Good day Timothy,

Thank you very much for bringing this to our attention. Please allow us the opportunity to look in to this matter and provide you with feedback.

Regards,

Vox

Vox Telecom
Vox Telecom's reply04 Dec 2017, 11:43
Official

Good Morning Timothy.

We hereby confirm that your order has been cancelled successfully after communication received from the sales representative on Friday.

Regarding the service received further investigations are ongoing with management. Please do not hesitate to contact us again should you have any other further queries or might need immediate assistance. *** || ***

Regards,

Vox