This is wrong

Subject: Urgent Complaint Regarding Unauthorized Charges

Dear Fox Wi-Fi Customer Service,

I am writing to raise a serious concern regarding charges that have been made to me for Fox Wi-Fi services. I would like to make it clear that I never app**** for or used Fox Wi-Fi. Despite this, I am being billed and charged a large amount of money for a service I did not request or utilize.

I do not understand how I can be charged for something I never took out or used. I kindly request that you urgently investigate this matter, reverse the charges, and provide me with a clear explanation of how this occurred.

Please treat this as urgent and provide me with written confirmation once this issue has been resolved.

Sincerely, Ayesha ***