NT
Naseem T
1 reviews | Active since Jun 2014
01 Dec 2021, 15:11
This is *****ing and robbing
Let me start by saying I have been happy with vox up until now.
Vox your pricing has changed to a lower price yet you have been charging me the high price and I must just accept that and I need to request to be charged the lower rate because that is the contract I signed for and that's the agreed price on my contract, so if the price went up I would just be told it's going up even though that is not the price I signed up for, this is just ridiculous. never had a problem with Vox but this is borderline *****ing or robbing me
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Dec 2021, 15:45 Dear Naseem T
Thank you for your enquiry.
We have escalated to our sales team to contact you and assist.
Please note that we have not communicated to our entire customer base that package prices have decreased as this is only applicable for new customers signing up with Vox. We as Vox are not obliged to send out communication to the entire customer base and therefore implore customers to opt-in for our marketing collateral or visit the Vox website for new products and promotional pricing specials. Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal. Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward, but will unfortunately not be able to backdate any adjustments to price changes prior the activation of the new request.
Regards
Vox
Thank you for your enquiry.
We have escalated to our sales team to contact you and assist.
Please note that we have not communicated to our entire customer base that package prices have decreased as this is only applicable for new customers signing up with Vox. We as Vox are not obliged to send out communication to the entire customer base and therefore implore customers to opt-in for our marketing collateral or visit the Vox website for new products and promotional pricing specials. Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal. Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward, but will unfortunately not be able to backdate any adjustments to price changes prior the activation of the new request.
Regards
Vox
Best regards,
Vox Telecom's reply01 Dec 2021, 15:45
Official
Dear Naseem T
Thank you for your enquiry.
We have escalated to our sales team to contact you and assist.
Please note that we have not communicated to our entire customer base that package prices have decreased as this is only applicable for new customers signing up with Vox. We as Vox are not obliged to send out communication to the entire customer base and therefore implore customers to opt-in for our marketing collateral or visit the Vox website for new products and promotional pricing specials. Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal. Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward, but will unfortunately not be able to backdate any adjustments to price changes prior the activation of the new request.
Regards
Vox
Thank you for your enquiry.
We have escalated to our sales team to contact you and assist.
Please note that we have not communicated to our entire customer base that package prices have decreased as this is only applicable for new customers signing up with Vox. We as Vox are not obliged to send out communication to the entire customer base and therefore implore customers to opt-in for our marketing collateral or visit the Vox website for new products and promotional pricing specials. Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal. Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward, but will unfortunately not be able to backdate any adjustments to price changes prior the activation of the new request.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
01 Dec 2021, 15:50Good day Naseem T
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our sales team for assistance.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our sales team for assistance.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply01 Dec 2021, 15:50
Official
Good day Naseem T
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our sales team for assistance.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our sales team for assistance.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Best regards,