SM
Sheldon M
1 reviews | Active since Mar 2022
15 Mar 2022, 09:50
Third installment of battle with the clowns
This is now the third installment of battle with the clowns, Saturday they did come and fix the ****ty installation done in 2021, but we still don't have any wifi since then, you guys are so **** it's not even funny, The ticket open on your system since 2021 has been updated by myself this morning, If my wifi is not functioning by end of day today, consider the contract cancelled with immediate effect, I will pay the cancelation fee just to get rid of your company but I will not give you a month's notice for the **** you guys have put us through. And try and keep me liable
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Mar 2022, 11:08Good day, Sheldon M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Mar 2022, 11:08
Official
Good day, Sheldon M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Mar 2022, 22:59Good day, Sheldon M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2022, 22:59
Official
Good day, Sheldon M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox