Third Downtime in 2 weeks

I have had downtime for the past 2 weeks. I get a call every Sunday or Monday stating my internet is working again, then works for a few hours and i have to re-log it again. It has become a joke. Every monday, as i start using the internet, im already logging a call to Vox to resolve. Im tired now, i just got an email response that it will be escalated to highest support as urgent - if going into the third week is seen as urgent, then im worried about the service you provide. All im asking is, if you cant be honest about your service, rather cancel!