Thinking Custormers are idiots

Note that for 2 days I have been told 2hours, 2 hours, 2 hours. I am sort of done waiting 2 hours as there is a ton of 2 hours in 2 days. I have been calling multiple times to get feedback and nobody knows why my line is dead still and every one tells me they escalate, they escalate and I need to wait 2 hours now last time I called, I was told a day this is ridiculous. I have ask to speak to a manager and was transferred to a deadline where the call just dropped.